ControlTier Support

Whether you are using a solution designed and implemented by ControlTier or are building your own automation system with our open source tools, Control Support can provide you with the timely and cost-effective help you need.

We strive to provide a variety of support packages to ensure that there is a support package that is the right fit for an organization of any size. All ControlTier Support packages feature the following support services:

• Flexible Availability - choose from standard or 24x7 options


• Unlimited Email Support - direct access to our robust technical and process expertise


• Critical Phone Support - gives you the support you need, when you need it


• Upgrade Notifications - notifies you of new ControlTier releases that impact your automation system


• Upgrade Support - advisement on, and assistance with, keeping your automation system up to date with the latest stable features


• Bug Fix Priority - direct access to the core maintainers of the ControlTier open source tools and priority treatment of the fixes you need


• Roadmap Influence - become part of our customer council that drives our roadmap


• Development Assistance - ControlTier consultants work with you on specific automation development problems or challenges


• Design Review - ControlTier solution architects work with you on determining your current and future automation needs

For more information about our support packages, contact us at support@controltier.com